General Terms and Conditions Merchant



JOYN is a service offered by Joyn Belgium NV (hereinafter referred to as "JOYN"), with registered office in Fonsnylaan 46 box 59, 1060 Brussels, VAT nr. BE 0846.759.718, ( This service (hereinafter referred to as the "Service") provides the customers of JOYN (hereinafter referred to as the "Customers") with the possibility of saving for advantages (hereinafter referred to as the "Advantages") when purchasing products or services from merchants (hereinafter referred to as the "Merchants") from the JOYN network. In accordance with the applicable offers (hereinafter referred to as the "Offers"), these Advantages can be exchanged for the advantages described in the Offers. This service is provided via the Joyn website (hereinafter referred to as the "Website"), via the Joyn app (hereinafter referred to as the "Joyn app"), via the Joyn loyalty card (hereinafter referred to as the "Loyalty card").




These General Terms and Conditions shall apply to the Agreement (hereinafter referred to as the "Agreement") between JOYN and the Merchant in regard to the Service. The Merchant shall acknowledge and accept that his own general terms and conditions of sale, delivery and invoicing shall not apply to this Agreement, unless otherwise convened in writing.



 JOYN shall reserve the right to modify these General Terms and Conditions unilaterally and at any time. The most recent version of the General Terms and Conditions can be consulted on the Website (



JOYN shall also reserve the right to terminate the Agreement unilaterally if after an investigation it appears that the Merchant is not creditworthy.



 The Agreement shall enter into force on the signature date and shall apply for an initial period of 12 months from the commencement date included in the Agreement. The Agreement shall be tacitly renewed for consecutive 12-month extension periods, unless one of the parties objects to the tacit renewal by means of a registered letter, sent at the latest 3 months before the expiry date of the initial period or an extension period. In that case, the Agreement shall end on the last day of the current period. The Merchant shall not be entitled to terminate the Agreement early and if necessary, JOYN shall pursue the enforced performance of the agreement.



The Merchant shall not be entitled to transfer this Agreement or one or more of his/her commitments arising from this Agreement to a third party, without JOYN’s prior and written authorisation. In the event the Merchant transfers his/her trading fund to a third party, the Merchant's rights and obligations arising from the Agreement shall also be transferred, in the absence of which the Merchant shall remain obliged to comply with the Agreement.



During the Agreement's term and up to one year after the end date of the Agreement, the Merchant shall commit to refrain from using similar loyalty programmes in Belgium.



Belgian Law shall apply to the Agreement. Any disputes, directly or indirectly associated with the Agreement, shall be exclusively settled before the court of first instance by the Dutch-speaking Commercial Court in Brussels.




JOYN shall periodically invoice the Merchant in regard to the price of the Service. The JOYN invoices shall be payable no later than 30 days after the invoice date.



By way of derogation, the Merchant may choose to pay via the European direct debit system (SEPA). By signing the Agreement indicating the European direct debit system (SEPA), the Merchant shall authorise JOYN to instruct the bank to debit the Merchant’s account in accordance with JOYN’s instructions. The Merchant shall be entitled to receive a reimbursement from the bank, under the agreements made between the Merchant and the bank. A reimbursement must be requested within 8 weeks from the date on which the Merchant's account was debited. The Merchant's rights are defined in a declaration the Merchant receives from the bank. If necessary, JOYN shall collect the payment between the 8th and the 25th day of the month.



In the event of late payment, by operation of law and without notice of default, in addition to the administrative costs (25 EURO reminder fees after the second reminder), the non-payment of an invoice on the expiry date can, by operation of law and without notice of default, result in late payment interests on all expired, unpaid amounts, at the interest rate determined by the Act of 2 August 2002 on combating late payments in commercial transactions. Any judicial and extra-judicial expenses, as well as late payment interests, including reasonable costs for legal assistance, whether or not as part of a procedure, as a result of the non-payment within the specified terms, may be charged to the Customer. These costs shall amount to at least 10% of the due amount, with a minimum of 50 EURO. The payment of any outstanding balances by means of a compensation using possible debt collections of the Merchant with respect to JOYN shall not be permitted. This article's conditions shall apply mutatis mutandis to European direct debit payments (SEPA).




JOYN shall have the right to increase the price of the Service on an annual basis, in accordance with the wage cost increase within the company. The wage cost increase shall be calculated as a comparison between the reference wage cost (country average) calculated by Agoria ( of the month prior to the month of the price modification and the reference wage cost (country average) calculated by Agoria (www. of the month prior to the Agreement's signature date. The price modification shall be applied to 80% of the price at the time of the Agreement's signature and shall only apply to the wage cost part of the price. The wage cost part of the price shall amount to 50%. JOYN shall be entitled to invoice the modified price without prior notice and the payment of such invoice, by the Merchant, shall be deemed to be the definitive and irrevocable acceptance of the price modification.




The Merchant shall be responsible for providing an iPad supporting the most recent iOS version, on which the Joyn app can be used.




The Merchant shall commit to offer the Service uninterruptedly during the business' opening hours and shall ensure the Materials are replaced, serviced and/or repaired if necessary. In the event the Service is inactive for more than 5 operating days per calendar month, JOYN shall reserve the right to terminate the Agreement, without prejudice to its right to compensation.



JOYN shall reserve the right to modify the Service at all times and without prior notice (among other things the design, the operation, the functionalities...). Upon JOYN’s first request, the Merchant shall follow the given instructions in view of applying or installing possible changes to and/or updates of the Service. JOYN shall reserve the right to replace the Joyn application by a Joyn application that is compatible with a different brand or a different model of the iPad, as long as the same Service is offered.



JOYN shall have the right to interrupt the Service temporarily in the event of a judicial procedure due to unpaid or expired invoices.




The Merchant shall commit to comply with all the provisions of the Belgian Act of 8 December 1992 regarding the protection of privacy. The Merchant shall commit to never sell, transfer or in any other way make the Customer's personal details, obtained as part of the Service, available to a third party, unless authorised by the Customer concerned or based on a legal obligation. The Merchant shall comply with all the instructions provided by JOYN regarding the processing of personal details of Customers, in order to comply with the legal requirements. In each communication the Merchant sends to the Customers, he/she shall include that they have the right to not receive any further communications. The Merchant shall not or no longer send commercial or promotional information to a Customer who has requested to not or no longer receive such information, regardless of the method of notification (email, post etc.).




The Merchant shall explicitly and unambiguously declare to accept the processing of his/her personal details by JOYN, in the manner and for the purposes described below. JOYN shall process the following personal details: identification details (name, address, phone number...), electronic identification details (IP addresses, cookies...), personal characteristics (date of birth, gender...), banking information (account number or payment method). These personal details are processed to enable the Service and the customer administration, to improve the general functioning, to promote the Service and to investigate complaints or fraud. These personal details shall be stored by JOYN, or at the request of JOYN, in a central file, stored on the servers made available to JOYN. The processing of these personal details shall continue for the Agreement's term and for a duration of five years after the end date of the Agreement. The Merchant shall have the right to access, correct or delete his/her personal details, free of charge and upon his/her simple request. Taking into account the condition of the technique, the performance costs, the kind, the scope, the context and the processing purposes and the possibility and the severity of the possible risks, JOYN, its possible representative and/or processor shall take the appropriate technical and organisational measures so that the personal details are processed in such a way that appropriate protection is guaranteed, and that the personal details are protected against unauthorised or unlawful processing and against unintentional loss, destruction or damage. JOYN shall notify the concerned and/or supervising authority of any notifiable violations, within the prescribed terms and in the prescribed manner.




JOYN shall be entitled to terminate the Agreement immediately and without prior notice of default in the event 1) the Merchant fails to comply with his/her commitments arising from the Agreement within a term of 5 business days following a written notice of default; 2) the Merchant is declared bankrupt; 3) the Merchant’s company is declared dissolved; 4) the Merchant is involved in liquidation proceedings.




JOYN is and shall remain the owner and holder of all intellectual property rights in regard to the Service. The Merchant shall refrain from violating these rights. The Merchant shall not modify, annotate and/or add any labels, stickers or any other elements to, among other things, the loyalty card delivered by JOYN. JOYN shall be entitled to a flat rate compensation of 20.00 EURO per violation and per day the violation continues to exist after a written notice of default, without prejudice to JOYN’s right to claim a compensation for the actual damage.




JOYN shall only be liable for the Merchant’s foreseeable damage that is the immediate and direct consequence of a shortcoming imputable to JOYN in the compliance with one or more of its commitments arising from the Agreement. However, JOYN’s total liability against the Merchant shall be limited to an amount of maximum 500.00 EURO, unless in the event of intent or gross fault.



A party shall not be liable for non-compliance with one or more of its commitments arising from this Agreement in the event the non-compliance is caused by force majeure or an external cause. The Party affected by force majeure or an external cause shall notify the other party of the probable duration, immediately and no later than 3 business days after being notified of the force majeure or the external cause. This party shall make all reasonably justifiable efforts to limit to a minimum the possible damage resulting from the non-compliance with its commitments. The term for the execution of the relevant commitment(s) of this party shall be extended with the duration of the force majeure or the external cause, increased with a reasonable reorganisation period. On the part of JOYN, server, network and/or electricity failures, fraud or deception on the part of a third party and government interventions among other things shall be deemed to constitute force majeure/external cause.



In the performance of his/her professional activity, the Merchant shall comply with any regulations applicable to him/her. The Merchant shall also determine whether or not he/she can rely upon the Service without violating the regulations applicable to him/her. The Merchant shall accept that any consequences resulting from a possible violation of this provision shall be borne by the Merchant exclusively and the Merchant shall indemnify JOYN integrally against any possible damage JOYN would incur as a result of such violation.